GAULTHERIA PROCUMBENS `WINTER FIESTA`

Shipping Information

At Heritage Hill Nursery, we are committed to delivering healthy, beautiful plants right to your door. Here’s what you need to know about our shipping:

• Shipping Rate: All orders ship free!
• Shipping Area: We currently ship to 40 States.
  • Due to plant hardiness or regulations, we are unable to ship to AZ, AK, CA, HI, ID, MT, NV, OR, UT, WA.
  • We do not ship internationally.
• Processing Time: Orders are processed and shipped within 3–5 business days.
• Shipping Method: We use Standard Shipping to ensure your plants arrive safely and in a timely manner.

We take great care in packaging your plants to ensure they arrive in excellent condition.

Returns Policy

All sales are final. However, your satisfaction is important to us.

If your package is lost in transit, or your plant arrives damaged, in unacceptable condition, or is not the plant you ordered, please contact us within 48 hours of delivery at donna@heritagehillnurseryinc.com.

So we can resolve it quickly, please include:

• Your order number
• The name the order was shipped to
• The name of the plant
• A short description of the problem (for example: lost in transit, damaged box, broken branches, wrong plant)
• Whether you would like a replacement or a refund
• Photos of the plant, the shipping box, and the label sticker on the side of the pot

Please keep the box until your claim is resolved.

If you choose a replacement, we will place a new order for the same plant and ship it as soon as possible. You will receive a new tracking number by email when it ships. If the plant is no longer available, we will refund it to your original payment method.

We’re here to help, so just reach out and let us know how we can assist.

Warranty

WARRANTIES: issued for all perennials, shrubs, and trees purchased at full retail price through the online store, within the six-week warranty period. (Our garden center has its own refund and warranty policy.) The warranty covers plants that have died after planting. Photos clearly showing the plant failure are required.

Plants that are injured or killed by insects, rodents, equipment, chemicals, vandalism, customer neglect, buck rub, or weather are not covered, as these factors are beyond the nursery’s control. Warranties only cover the originally purchased plant; therefore, it must be replaced with the same plant.

The nursery is under no obligation to special order a replacement if one isn’t currently available. In such circumstances, a refund will be issued to the original payment method (refunds can take up to 8 business days to process back to your account).

CUSTOMER ACKNOWLEDGES THAT THIS IS A ONE TIME ONLY REPLACEMENT AND ONLY COVERS THE ORIGINAL COST OF THE PLANT.

Understanding Plant Pot Sizes

When you’re choosing plants, you’ll often see sizes listed as #1, #2, or #3 containers. These numbers refer to the volume of the pot, not the age of the plant.

#1 Pot – Holds about 1 gallon of soil. These are small starter plants, great for tight spaces or filling in around larger features.

#2 Pot – Holds about 2 gallons of soil. A medium size that balances affordability with faster establishment in the landscape.

#3 Pot – Holds about 3 gallons of soil. These larger plants give more immediate impact and tend to establish quickly.

Bigger pots generally mean more mature root systems, but the right choice depends on your project goals, timeline, and budget.